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Mobile & data
Browse the topics below to find what you are looking for
Who is Telstra and how good is their coverage?
What is a pre-paid mobile plan?
Do I have to pay any more than the price listed?
Will I get a bill for my mobile usage?
How do I recharge my plan?
Are international calls included?
What happens after I consume all my data?
Can I choose my number?
How do I check my prepaid balance?
What are the usage charges for my prepaid service?
Do I get usage alerts on my prepaid service?
International roaming on prepaid services
International calls and texts
Transferring my existing number to a prepaid plan.
How do I activate my SIM card?
What are the delivery methods for my SIM card and how much will it cost?
Where do you deliver to and how long does will my SIM card take to arrive?
Where are your pick-up locations?
Who do I contact if I have service-related issues?
I still require more help